Warranty
With every order at www.drivebymorelia.com you have a minimum of 1 year manufacturer's warranty after receiving your order.
Warranty period
We care about our products and logically do our best to deliver them to you in top condition. However, it does sometimes happen that an order breaks during transport or that something else happens that entitles you to a warranty. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
When does the warranty expire?
A product is not covered by the guarantee if products are damaged by the consumer. Of course we are always open to questions, you can always email us. Then we will find a suitable solution together.
If you have a problem with your product, please contact us by emailing info@drivebymorelia.com
Complaints procedure
It can always happen that something does not go entirely as planned. We recommend that you first report complaints to us by sending an email to info@drivebymorelia.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . As of 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
