Return Policy
Introduction
We recommend that you read our returns policy carefully so that you are fully aware of your rights and obligations regarding returning our products.
Policy
If you have purchased a Morelia product, you can try it for 30 nights and see if it works for you. Not satisfied with the results? If you use your
right of withdrawal, the product will be returned to the consumer with all accessories supplied and - if reasonably possible - in the original condition and packaging.
Returns to the entrepreneur. Follow the steps below to return your order correctly:
Return form
Every customer has the right to withdrawal. The right of withdrawal gives the customer the right to return the purchase without reason, within the set period of at least 14 days, with a refund of the full purchase price.
Morelia has decided that we want to use a standard period of 30 days because we believe that you should be given the time to test the effect and quality of the product. We do this because we fully support our products. The easiest way to return your product is to fill out the return form .
Return address
All returns must be sent to our warehouse. Below you will find the details of where to send the package.
Morelia - Zanderij 1 - 1185 ZM, Amstelveen - The Netherlands
Packages received by Morelia that are not registered via the return form can be processed less quickly. Fill in our return form for a correct and fast handling of your return order. If you do not use the online form, send us a message or add a note to the package stating that you want to cancel the purchase.
Refund
Please return the product you wish to return as soon as possible, but no later than 30 days after completing the returns form. Once we receive the item in good condition, your payment obligation is waived. If you have already paid, we will refund you. This happens twice a week after we have checked the returns or 14 days after you have registered the return.
When can I return my product?
- The product is not damaged or broken, complete and in the original packaging.
- The product does not meet your expectations within 30 days of receipt.
- The product became defective within the warranty period.
Contact
Do you want to return your product? That is very unfortunate. Perhaps we can help you with something before the product is returned? Any complaints about the product or our service can be sent to info@drivebymorelia.com. We strive to respond to your email within 24 hours.
